Electricity supplier Kenya Power and Lighting Company (KPLC) has announced the transition of manual electricity connection applications to a fully digital system, a move aimed at improving operational efficiency, enhancing customer experience, and ensuring faster processing of new electricity applications.
Effective this week, households and businesses seeking new electricity connections from the utility company will now be required to submit their applications through the company’s website.
Over the past three years, KPLC has received an average of 269,268 applications annually, totalling 807,804 applications during the period. In the year ended June 30, 2025, the utility crossed the 10 million customer mark, with 401,848 new connections made during the year.
With the rollout of the digital application process, expected to significantly reduce turnaround times—more Kenyans are projected to gain access to electricity.
KPLC CEO’s Remarks
“Digitalization is central to Kenya Power’s transformation agenda, and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent,” said Dr. Joseph Siror, Kenya Power and Lighting Company Managing Director and CEO.
Dr. Siror noted that shifting to an online application process will also help curb individuals masquerading as KPLC officers and conning unsuspecting customers.
“We have had instances where rogue individuals present themselves as Kenya Power staff and unsuspecting customers lose money. Through this new system, we are confident that such cases will significantly reduce,” added Dr. Siror.
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